New Delhi: What should have been a simple re-evaluation process for CBSE students turned into days of anxiety, confusion, and frustration. From failed transactions to shocking fee deductions running into thousands of rupees, students and parents across India found themselves struggling with technical chaos just days after board results were announced.
Now, the Central government has stepped in with a large-scale intervention aimed at restoring trust in the system.
Union Education Minister Dharmendra Pradhan held discussions with Union Finance Minister Nirmala Sitharaman and announced a complete overhaul of CBSE’s payment gateway infrastructure following widespread complaints linked to the board’s re-evaluation portal.
According to the Education Ministry, four major public sector banks, State Bank of India, Bank of Baroda, Canara Bank, and Indian Bank ,will now assist CBSE in strengthening its digital payment systems and integrating them more efficiently with post-examination services.
The crisis escalated after many students reported payment failures, repeated deductions, server crashes, login issues, and abnormal fee charges while applying for scanned copies and re-evaluation of answer sheets. Some parents claimed amounts as high as ₹67,000 were deducted instead of the intended ₹100 per subject, sparking outrage on social media.
To tackle the technical side of the problem, expert teams from Indian Institute of Technology Madras and Indian Institute of Technology Kanpur have also been deployed. These teams will examine server performance, portal stability, login authentication systems, and payment gateways to prevent future disruptions.
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CBSE has assured students that excess payments will be automatically refunded to the original payment method, while students who paid less due to glitches will be contacted separately.
For students already under immense academic pressure, the technical failures added another layer of emotional stress. Many feared missing deadlines or losing the opportunity to challenge marks they believed were incorrect. The incident has once again highlighted how deeply India’s education system now depends on reliable digital infrastructure.
With IIT experts and banking institutions now involved, the government hopes to rebuild confidence and ensure that students can focus on their future instead of fighting technical errors.